FAQs – UNITED STATES ORDERS


In partnership with Reserve Bar in the USA, Bruichladdich Distillery will now offer two modes of shopping on our website; Global mode which fulfils orders from Scotland, buying from the distillery (referred to as the Laddie Shop) and USA mode, where your order will be fulfilled by our partner Reserve Bar. Scroll down for further information relating to what we can and cannot ship within the USA.

Customers shipping to the United States now have the option to buy global releases of our Bruichladdich, Port Charlotte and Octomore single malts from licenced retailers within the Reserve Bar network at www.bruichladdich.reservebar.com. This allows orders from our customers in the USA to be fulfilled and shipped within the USA whilst being subject to lower charges and faster delivery options* than shipping overseas from Scotland. Please visit bruichladdich.reservebar.com to view the full catalogue of products where this is an option.

Distillery Exclusives and other releases are still available to purchase and ship from Scotland as well as gift sets, accessories and other merchandise. If you wish to add a Global Release product to a Laddie Shop order that includes Distillery Exclusives, gift sets or other items, you can do so by changing to the Global site mode in either the header navigation or the footer of our website.

If you order within Global mode, your order will be subject to international shipping charges and timescales. Please see our Shipping and Delivery Information for more details.

*Bruichladdich Distillery is not responsible for the delivery of orders through the Reserve Bar network and therefore cannot guarantee costs and timescales.

It is not possible to order Distillery Exclusives directly from the distillery and Global Releases from Reserve Bar within a single transaction. If you select to purchase a Global Release from within our website, bruichladdich.reservebar.com will open in a new browser tab and allow you to easily come back and complete your purchase for any items already added to your basket from the Laddie Shop.

If you wish to add a Global Release product to a Laddie Shop order, you can do so by changing to the Global site mode in either the header or the footer of our website.

Purchases made via the Reserve Bar network and the www.bruichladdich.reservebar.com platform are subject to Reserve Bar’s Terms and Conditions of Sale, Privacy Policy, Delivery Terms and Customer Service Support. Any purchases made by customers in the United States from the Laddie Shop, including whisky and merchandise, will be subject to the www.bruichladdich.com Terms and Conditions of Sale and the Privacy Policy and Terms and Conditions of Use of www.bruichladdich.com.

We are committed to continually improving the experience customers have when shopping on www.bruchladdich.com and are happy to offer customers within the USA the ability to buy and receive our Global Releases from licenced retailers within the Reserve Bar network. This means that whisky purchases for certain releases across our Bruichladdich, Port Charlotte and Octomore single malts will be fulfilled and shipped within the USA, and subject to lower charges and faster delivery options* than shipping overseas from Scotland. The full catalogue of products where this is an option can be found via bruichladdich.reservebar.com.

Shipping through the Bruichladdich Reserve Bar-powered platform is available to the following states, but specific availability by product may differ:

Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Illinois, Louisiana, Maine, Maryland, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Rhode Island, South Caroline, South Dakota, Texas, Vermont, Washington, West Virginia and Wyoming.  Products will be provided by a licensed retailer within the Reserve Bar network.

*Bruichladdich Distillery is not responsible for the delivery of orders through the Reserve Bar network and therefore cannot guarantee costs and timescales.

Yes, you can. If you are in the United States you can change your site viewing experience from the USA browsing mode to the Global browsing mode, in either the header or footer navigation of www.brucihladdich.com.

The distillery online shop (the Laddie Shop) continues to ship to the following states within the USA for Distillery Exclusives and other select releases not available through the Reserve Bar network:

Alaska, California, Connecticut, Delaware, District of Columbia, Florida, Idaho, Louisiana, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New Mexico, New York, Oregon, Rhode Island, Texas, Vermont, Virginia, Wyoming.

Any purchases of products classed as Global Releases, that are purchased from the Global Laddie Shop, will be subject to international shipping and timescales and available to the specific states detailed in our Shipping and Delivery Information.

Releases of our single malts will not always be available in every location, but we want to make it as easy as possible for you to find and purchase the products you might be looking for.

As such, United States-based customers browsing the product catalogue and product pages on www.bruichladdich.com will see text signposts specific to the way each individual product will ship to the customer, detailed below:

Global Release:

Available to purchase through the Reserve Bar network. Users who select to ‘Buy Now’ will be routed to www.bruichladdich.reservebar.com to complete their purchase.

Distillery Exclusive:

Only available to purchase directly from the distillery, online and in person from our distillery shop on Islay. Some distillery exclusives will be sold exclusively via an online ballot.

Shipped to you from UK:

Unavailable in your location but can be shipped to you from Scotland. These products are not Distillery Exclusives.

Products that are no longer available to purchase will not be categorised.

If you buy a Global Release via the www.bruichladdich.com website, the Bruichladdich Reserve Bar powered platform will launch in a new tab. This allows you to easily come back to www.bruichladdich.com and browse our content and other releases across our brands.

If you have already added items to your basket from the Laddie Shop and go to purchase a Global Release, the www.bruichladdich.com tab will stay open, giving you the option to easily come back and complete your purchase later.

Please note, as is our usual shopping experience, adding an item to a basket does not reserve that item until the point that the transaction has been completed.

Any purchases made by customers in the United States from the Laddie Shop within the www.bruichladdich.com website, including whisky and merchandise, will be subject to our Global Terms and Conditions of Sale as well as the Privacy Policy and Terms and Conditions of Use of www.bruichladdich.com. These are different Terms and Conditions of Sale from Reserve Bar.

Customers from the United States will see signposts specific to the way each individual product will ship to the customer. These can be found in brand catalogue pages, the Shop page and individual products pages.

A Global Release is available to purchase through the Reserve Bar network. Users who select to ‘Buy Now’ will be routed to bruichladdich.reservebar.com in a new browser tab to complete their purchase.

Distillery Exclusives are only available to purchase directly from the distillery, online or in person from our distillery shop on Islay. Some Distillery Exclusives will be sold exclusively via an online ballot.

Distillery Exclusives can currently be shipped to addresses in:

USA

Alaska, California, Connecticut, Delaware, District of Columbia, Florida, Idaho, Louisiana, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New Mexico, New York, Oregon, Rhode Island, Texas, Vermont, Virginia, Wyoming.

EUROPE

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Romania, Slovenia, Spain, Switzerland, United Kingdom.

REST OF THE WORLD

Australia, Brazil, Canada (Alberta only), Cyprus, Hong Kong SAR (China), India, Isle of Man, Israel, Japan, Macao SAR (China), Malaysia, New Zealand, Singapore, South Africa, South Korea, Taiwan (China), Thailand, Ukraine, United Arab Emirates.

This refers to non-exclusive releases that are not available through the Reserve Bar network but can be shipped to you from Scotland, subject to availability.

If you select to purchase a Global Release through the Bruichladdich Reserve Bar powered platform, bruichladdich.reservebar.com will open in a new browser tab and your transaction and order will be handled by Reserve Bar directly. As well as being subject to Reserve Bar’s Terms and Conditions, Privacy Policy and Delivery Terms, the fulfilment of your order will be supported by Reserve Bar’s Customer Service Support. You can find further Help and FAQs specific to the Reserve Bar platform here.

If you have made a purchase through the Global Laddie Shop, you can find supporting information for your order through our Help page or you can contact Customer Services directly.

Please note that Reserve Bar is an independent, third-party retailer and your transaction for your Global Releases will be handled by Reserve Bar directly. A copy of the Reserve Bar Terms and Conditions can be found in the Terms and Conditions of Sale.

Whilst Bruichladdich Distillery does not accept responsibility for the purchase or delivery of items through the www.bruichladdich.reservebar.com platform, we will always endeavour to direct you to the right information and points of contact for further support.

We regularly share news from our distillery and updates including new and exclusive bottlings in our email newsletter. You can sign up to our newsletter here.

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