Customer service
Terms and conditions
Use of the Bruichladdich Distillery web site (the "Site") is governed entirely by these terms and conditions (the "Terms and Conditions"). By using the Site you accept them. Please read them now. If you are not willing to accept them you may not use the Site. We may amend or replace them at any time.
Disclaimer
The content of the Site is for general information only. Bruichladdich Distillery Company Limited ("Bruichladdich") does not warrant or give any assurances as to the accuracy, completeness or currency of the contents in relation to any information or details contained in the Site. Bruichladdich disclaims all liability, howsoever arising, from the use of such content. Bruichladdich is not responsible whatsoever for the content of any external Internet sites accessed by hyperlink through www.bruichladdich.com
Customs and Overseas Duties
Please note that although we ship products to many countries around the world, certain countries have restrictions regarding the supply of products containing alcohol.
For this reason, we dispatch goods to some countries entirely at the risk of the customer and, although we maintain proof of shipment from our carrier (Royal Mail Parcel Force) and can provide a tracking number by e-mail for each shipment, we unfortunately, cannot guarantee delivery to certain worldwide locations.
Bruichladdich.com will not be liable for any goods which are held by customs authorities, the customer must organize the release of the goods. Refunds will only be given for goods which are returned safely and intact to Bruichladdich.com although the customer is liable for the return shipping costs or duties.
