Delivery notes should be signed "unexamined". In the event of breakage or short delivery, we can only accept claims if we are notified in writing within three days of delivery. Please accept the delivery - DO NOT refuse it - sign the delivery note "Breakage" and contact us immediately.
All bottles are despatched in approved polystyrene packaging with cardboard outer to prevent breakage. However, delivery notes should be signed "unexamined". In the event of breakage or short delivery, we can only accept claims if we are notified in writing within three days of delivery. All despatches are insured at replacement cost.
We expect to deliver within 7 working days to the UK Mainland. Deliveries are not made on weekends or UK National holidays. Delivery will be made to the address specified by you on your completed order. We will endeavour to ensure delivery within the specified period, however we will not be held liable for any delay in you receiving the items in circumstances out with our control including but not limited to delay caused by the carrier, customs or whatever. Orders are processed with all possible speed; if you have not received your goods within 28 days, please contact us.
For those people living in countries to which it is illegal to post alcohol, we are happy to store your bottle at the distillery, or subject to security checks, to send it to an alternative acceptable address.
Unless specified, all products will be despatched from the distillery on Islay.
Following the changes to BAFT laws governing the importation and labelling of alcohol in the US since January 2004 as a counter terrorism procedure, potential and current cask owners need to be aware of the following: Bruichladdich Distillery Company Limited cannot accept cask orders from addresses in the Liquor Control States of Alabama, Idaho, Iowa, Maine, Michigan, Mississippi, Montana, Montgomery County, Maryland, New Hampshire, North Carolina, Ohio, Oregon, Pennsylvania, Utah, Vermont, Virginia, Washington and West Virginia.
For BAFT approval and trademark purposes, the Bruichladdich Distillery label and bottle shape are not permissible for private cask owners. A standard cask owner label with a personalised back label will be provided compliant with current BAFT regulations prevailing at that time.
Importation of alcohol in to the US Free States is via a three tier importation system (Distributor, Wholesaler and Retailer) with the associated taxes, duties, levies, charges and distribution costs liable prevailing at that time.
Bruichladdich Distillery Company Limited is under no obligation to arrange importation into the US but will assist where possible and cannot guarantee that importation into the US will be possible in the future as a result of any further changes to the US importation laws.
We can no longer ship alcohol into the above since customs/carriers have tightened the rules - 2010/1011